Picture of Jon Hackett

Jon Hackett

Jon is co-founder & CEO of h2\. He works at the intersection of marketing, economics and consumer research, where he specializes in strategic marketing, pricing, and new business ventures


Nicolas HÉBERT

Of French nationality, Nicolas has over 20 years of consumer-based brand-related experience. A constant innovator, Nicolas has extensive experience in quantitative research methods, as well as search, smart data and topic modeling. Today, Nicolas is founder and CEO at h2\. Prior to this role, Nicolas was partner at Sorgem IMR where he created the Quantitative Research Department and directed it for 6 years.

Keys for success in the NoLo category

How can you devise an effective go-to-market plan when introducing a new product category?

In 2020, h2\ worked alongside a multinational alcohol beverage company to identify and measure the opportunity associated with a white space in the growing No / Low segment. The project was especially challenging because it involved a “new-to-the-world” product, where historical demand data was inexistant and where understanding potential adoption was difficult. It was also a challenging environment in which the Covid-19 crisis completely altered consumer behaviour across both on-trade and off-trade channels as well as their attitudes and relationship with alcoholic and non-alcoholic beverages. 

We carried out an extensive quantitative and qualitative research study that explored consumers’ expectations and attitudes towards drinks in different contexts. The quantitative research helped structure the consumer landscape and identify key segments with regards to their overarching logics. The qualitative research phase helped dive into key segments of interest and test the appeal of the product and its brand. 

Once the diagnosis was finalized, we used this a steppingstone to help create a go-to market strategy. This included identifying the target consumers, clarifying how to position the brand to these consumers, working on the tactical execution of such a launch (including the launch price and the distribution approach), and modelling the sales potential of the product.

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